Have your say on improving manchester.gov.uk

We want to make it easier for you to access Council services through the Council’s website (manchester.gov.uk). Your feedback will help us to improve our website.

1. Do you live in Manchester? *

If yes, what is your postcode? *

2. What is your experience of using the Council’s website? *

If you selected 1 or 2, please give more detail:

3. What do you think works well on the Council’s website?
(tick the boxes that apply) *

4. Why do you usually visit the Council’s website (manchester.gov.uk)? *

Request a council service e.g. order a new recycling bin, a new street light, food inspection
Report a problem e.g. fly-tipping, potholes, obstruction on a road or pavement
Apply for something: a school place, parking permit, taxi vehicle license, council tax support
Book an appointment: e.g. removal of a large unwanted item, pest control appointment, registrar’s appointment
Look for information e.g. bin collection dates, household recycling centres, Park events, school term dates
Other (please specify):

5. When you last visited the Council’s website, were you able to do what you needed to do? *

Yes: explain what you were able to do
No: explain what you were unable to do

6. How could we make the Council’s website better? Please select no more than 5 responses. *

Improve search bar within council website so I can find what I need easily and quickly
Ensure acknowledgements and updates about a request or issue are accurate
Have the ability to upload photos to report an issue
Ensure the council website works on all devices
Single sign-on- access to all your on-line accounts with the council
Make the translation tool on the website more prominent and explain the languages it translates
Be able to see if the issue which has been reported already
Be able to see the issues which have been reported in your area
Other (please specify):

7. If you found there was inaccurate information on the council website and / or a broken hyper-link, please provide details. You can copy and paste the links to these web pages displaying inaccurate information/ broken hyperlinks. *

8. If you found it difficult to use the mapping tool to pinpoint the location of an issue e.g. fly-tipping or a pot hole, please explain the issue you experienced with the mapping tool.

9. If you were able to log in to your account and access council services relevant to you, which services would you want to be included? Please select no more than 5 responses. *

10. If you have recently contacted the Council by post/ phone/ email, what was the reason you chose that method rather than the website? *

11. If you don’t use google search, do you use the following: *

I go to manchester.gov.uk and use the search bar
I go to manchester.gov.uk and use the navigation buttons
Other (please specify):

12. If you have had problems when using the search bar within the council website, what were you searching for? For example, what search words did you use?